Customer Service

Product Guide

Our eyewear is designed with slight variations and will naturally adjust over time with regular use for a more comfortable fit. If the legs of the eyewear feel unstable, gently adjust them to restore balance. Hold the frame securely and carefully move the opposite leg up and down in small increments until both legs are equally stable. Avoid applying excessive force to prevent damage.

Shipping & Return

Updated 5/8/2025

US Domestic Shipping

All domestic orders will be processed and shipped out within two business days with USPS ground shipping for 3-5 business days arrival.

Return & Exchange

All purchases are final. No returns. Exchanges made within 7 days in store only. Excludes all sale and discounted items.

Damage & Issue

Please inspect your order and contact us within five days upon delivery if the item is defective, damaged, or if you received the wrong item.


Contact Us

Email

Email us at mmrylk@memorylook.com regarding any questions or concerns about your purchase. Please remember to include your order number.